FAQ
FAQ – Charlette's Collection
Welcome to our FAQ page! Here you’ll find answers to some of the most common questions about Charlette's Collection. If you need further assistance, feel free to contact us at support@charlettescollection.com.
1. What materials are used in Charlette’s Collection jewelry?
We specialize in high-quality stainless steel jewelry, designed to be durable, stylish, and hypoallergenic. Some of our pieces may also include additional elements like stones or gold plating to enhance their design.
2. How should I care for my stainless steel jewelry?
To keep your jewelry looking its best, we recommend cleaning it regularly with a soft cloth. Avoid exposing it to harsh chemicals, such as bleach or chlorine, and store it in a dry, cool place when not in use.
3. Do you offer custom jewelry designs?
Currently, all custom jewelry orders are final sale. If you're interested in a unique piece, please contact us to discuss your ideas and see how we can bring your vision to life.
4. What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original packaging and unused. For full details, please refer to our Return Policy page.
5. How do I initiate a return or exchange?
To start a return or exchange, please email us at support@charlettescollection.com with your order number and the reason for your return. We’ll guide you through the process. Please note that customers are responsible for the shipping costs of new items in the case of exchanges.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately at support@charlettescollection.com with your order details and a photo of the issue. We will work quickly to resolve the problem.
7. How long does it take to process an exchange?
Exchanges are processed within 5-7 business days after we receive the returned item. We’ll notify you via email once your new item has been shipped.
8. Do you ship internationally?
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary based on the destination.
9. How can I track my order?
Once your order has been shipped, you’ll receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
10. Do you offer gift cards?
Yes, we offer electronic gift cards in various amounts. They can be purchased directly from our website and are delivered via email, making them a perfect gift for any occasion.
11. Can I update or cancel my order after it's been placed?
If you need to update or cancel your order, please contact us as soon as possible at support@charlettescollection.com. We’ll do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified.
12. How can I stay updated on new arrivals and promotions?
You can subscribe to our newsletter at the bottom of our homepage to receive updates on new collections, special offers, and more. You can also follow us on social media for the latest news and inspiration.